The BBC’s video service is one of the hardest to unblock, however ZenMate’s BBC iPlayer server worked as intended and with ease. Surprisingly, ZenMate still works with BBC iPlayer. Sadly, due to the VPN’s slow long-distance speeds, we experienced a considerable amount of buffering. In our latest tests, ZenMate worked with 5 Netflix regions: USA, Japan, Italy, Germany, and France. When it did connect, it often didn’t unblock the relevant streaming platform. The VPN often failed to connect to them altogether. We encountered numerous problems testing the above servers. The VPN has lots of servers designed to bypass streaming geo-blocks, but over years of testing we’ve found that these servers don’t work 100% of the time.Ĭurrently, ZenMate operates servers targeting the following streaming services: ZenMate is a relatively good VPN for beating video geo-blocks, although it doesn’t quite match the capabilities of the highest-rated streaming VPNs. While ZenMate appears to be private, an independent logging audit would go a long way to confirm this. The European Union is also listed as an investor and/or partner in ZenMate VPN, which raises some concerns.Ī European jurisdiction is not an issue if the VPN service has a verified no-logs privacy policy.
This isn’t ideal for privacy as the EU has intrusive surveillance and data retention laws. The VPN service falls under the jurisdiction of the European Union. ZenGuard is also merged with Mobile Concepts GmbH, which is based in the town of Übach Palenberg, Germany. ZenGuard GmbH is still based in Berlin, Germany. Kape owns three other (larger) VPN services: ExpressVPN, CyberGhost, and Private Internet Access. Kape Technologies purchased ZenGuard GmbH, the owner of ZenMate, in 2018. As it stands, the the current level of ambiguity is not acceptable for a top VPN. However, this information needs to be included in the privacy policy before it can be recommended with absolute certainty.īased on this ambiguity, the company would benefit from an independent audit that verifies its no-logging claims. The company knows how many users there are on a particular server at any given time, but it doesn’t know who these users are.īased on these responses, it seems that ZenMate is a private VPN that keeps minimal information about its users and their activity. They stated that the VPN does not keep records of user activity, metadata, timestamps, or IP addresses. We spoke to a ZenMate representative to clarify the situation. In short, ZenMate has written a vague no-logs statement that almost every VPN on the market uses. However, it doesn’t state the data it actually does log. The policy states that it doesn’t log any of this information when using the VPN itself. This includes your name, address, email, IP address, and approximate location. Most of the privacy policy refers to information the ZenMate website collects, or when you register an account, not when you use the VPN service. While this sounds good, but it’s not specific enough. “The above-mentioned Personal Data is not, at any point, associated with any kind of activity done by the user inside the ZenMate VPN tunnel, which is NOT recorded, logged or stored at all.” ZenMate’s 5,000 word privacy policy mentions the word “VPN” only once:
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While its competitive price tag will appeal to some users, ZenMate needs to improve its software before it can compete with the very best VPN services. Having said that, our recent streaming tests show ZenMate works with US Netflix.Ĭlearly, ZenMate has chosen to prioritize usability and value for your money over performance and advanced functionalities. The VPN’s streaming-optimized servers were hit-and-miss, and didn’t always unblocked streaming websites.
The VPN won’t record your internet activity, but its privacy policy is vague.ĭespite having a large server network, ZenMate’s average speeds were mediocre and particularly poor connecting to far-away servers.
In our tests, we verified the VPN uses high-standard AES-256 encryption, and doesn’t leak IP and DNS credentials. However, ZenMate doesn’t provide anything exceptional for its users.įor this ZenMate review, we tested all the VPN’s applications and extensions for speed, security, privacy, streaming and torrenting capabilities.
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ZenMate is a cheap VPN service that offers three products: a free VPN browser extension, a paid add-on (Pro), and full VPN software for all devices (Ultimate).Īll three products are safe to use, and the VPN software provides a good level of security and privacy.
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